Support / Warranty
500 Hours OR 1 Year
Rotex Alliance warrants its services against defects in workmanship for a period of FIVE HUNDRED (500) HOURS OF OPERATION OR ONE (1) YEAR whichever occurs first, following shipment from our facility. Defective workmanship must be reported in writing to Rotex Alliance Warranty Administrator within thirty (30) days of the occurrence thereof. The PARTS, COMPONENTS AND ASSEMBLIES must be returned to Rotex Alliance for service with transportation charges prepaid. Warranty adjustment is contingent upon the Purchaser’s compliance with Rotex Alliance Warranty Administrator’s instructions.
This Warranty is the exclusive warranty made by Rotex Alliance, expressed or implied. The exclusive and sole remedies of Purchaser and the obligations of Rotex Alliance are limited to repair or replacement as provided herein. Rotex Alliance excludes liability, whether as a result of breach of contract or warranty, for negligence or strict product liability, for incidental or consequential damages, including, without limitation, damages to the aircraft or other property, costs and expenses resulting from required changes or modifications to the aircraft parts, components or assemblies, changes in retirement lives and overhaul periods, and costs and expenses for commercial losses or lost profits due to loss of use or grounding of the aircraft or otherwise. PURCHASER, BY ACCEPTANCE OF DELIVERY AND USE OF THE PART, COMPONENT OR ASSEMBLY.
SERVICED BY Rotex Alliance HAS ACCEPTED THIS WARRANTY IN PLACE OF, AND HEREBY WAIVES, ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT, INCLUDING PRODUCT LIABILITY BASED UPON STRICT LIABILITY OR NEGLIGENCE, ACTUAL OR IMPUTED.
The only warranties that apply to the parts, components and assemblies used to service the aircraft are those offered by the manufacturer. The labor incurred in replacing the parts, components or assemblies will be paid by the Purchaser. ROTEX ALLIANCE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, and neither assumes nor authorizes any other person to assume for it any liability in connection with the service, parts, components and assemblies.
COMPLIANCE
Rotex Alliance is committed to compliance with export control laws, regulations, and procedures of all US Government jurisdictions. Export control is a complex regulatory area.
All employees are trained yearly to ensure compliance with applicable export laws and regulations. All Rotex Alliance business segments are registered with the Department of Directorate Trade Controls (DDTC), International Traffic in Arms Regulations (ITAR), Bureau of Industries and Security (BIS), and Export Administration Regulations (EAR). All business segments export controls impacts the export of ‘military’ goods, software, related technology, and services including controls of ‘dual-use’ goods, software and related technology.